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HCE to Commercialize Remote Diagnostic Service for Excavators

Hyundai Construction Equipment (HCE) will team up with Cummins Inc., the world’s leading engine maker headquartered in Indiana, USA, to commercialize a remote engine diagnostic service for excavators.
HCE said on Sunday it has recently signed a joint collaboration agreement with Cummins on “Stage V,” a remote engine diagnostic service for troubleshooting, at the engine maker’s headquarter office.

Stage V, deploying HCE-developed remote management system Hi-MATE and Cummins’ engine solutions, sends the user a real-time basis troubleshooting report that pinpoints the exact part of the excavator affected by an error and provides guidance for problem solving.

This remote troubleshooting technology enables a one-stop repair service for excavators which are typically used in minefields, forests and other remotely-located construction sites, by reducing the user’s waiting time until parts and equipment required for repairing are prepared.

Commencing next month, HCE will mass-produce excavators equipped with Stage V, which will make their debut at Bauma 2019, the world's leading construction machinery trade fair to be held in Munich from April 8 this year. At this fair, HCE will showcase an augmented reality experience to allow visitors to see how the remote repair diagnostics and maintenance process works.

Hi-MATE, HCE’s remote management system developed in 2008, enables users to remotely check and evaluate machine performance on a real-time basis at the touch of a button anytime and anywhere, using laptops or mobile phones. To date, Hi-MATE has been used to collect and analyze various types of information from over 100,000 units of HCE-manufactured machinery.

With its remote troubleshooting technology and based on the commercialization of 5G technology, HCE also commenced on a joint project late last year with South Korea’s top mobile operator SK Telecom and California-based global leader of positioning services Trimble, to develop a next-generation construction platform named “Smart Construction” by 2020.